Privacy & Security
Policy on Privacy of Customer Personal Information
Rentolio (the “Company”) is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with the Company. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.
Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (Canada) and corresponding provincial privacy acts.
Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin and credit records. Information about individuals contained in the following documents is not considered personal information:
The Company is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. We have employees in each of our business units who are accountable for compliance with these privacy and security principles.
We let you know why we collect and use your personal information and get your consent
The Company identifies the purpose for which your personal information is collected and will be used or disclosed. If that purpose is not listed below we will do this before or at the time the information is actually being collected. You will be deemed to consent to our use of your personal information for the purpose of:
Otherwise, the Company will obtain your express consent (by verbal, written or electronic agreement) to collect, use or disclose your personal information. You can change your consent preferences at any time by contacting the Company’s customer relation center, where our employees can help direct your call to the appropriate department within the Company. To change your preferences, refer to the “How to contact us” section below.
The Company collects only the information required to provide products and services to you. The Company will collect personal information only by clear, fair and lawful means.
We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.
We also receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses www.rentolio.com
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser, to enable our systems to recognize your browser and to provide certain features.
The Company does not disclose personal information to any organization or person for any reason except the following:
You are deemed to consent to disclosure of your personal information for those purposes. If your personal information is shared with third parties, those third parties are bound by appropriate agreements with the Company to secure and protect the confidentiality of your personal information.
The Company retains your personal information only as long as it is required for our business relationship or as required by federal and provincial laws.
The Company keeps your personal information up to date, accurate and relevant for its intended use.
You may request access to the personal information we have on record in order to review and amend the information, as appropriate. In circumstances where your personal information has been provided by a third party, we will refer you to that party (e.g. credit bureaus). To access your personal information, refer to the “How to contact us” section below.
We take steps to safeguard your personal information, regardless of the format in which it is held, including:
It’s important for you to protect against unauthorized access to your password and your computer. Be sure to sign off when you’ve finished using any shared computer.
Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.
We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our website, www.rentolio.com under Privacy and Security or on request. To contact us, refer to the “How to contact us” section below.
You can request access to your personal information stored by the Company. To contact us, refer to the “How to contact us” section below. Upon receiving such a request, the Company will:
The Company responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures.
If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact the Company’s Customer Service Manager by mail at Mike Zarowny c/o Rentolio, 205 - 4702 1st SW Calgary Alberta, T2G 0A2
Our business changes constantly, and this privacy notice will change also. We will e-mail notice to you of any changes to this privacy notice, and seek your express consent to each change. If you do not consent, you will not be able to use the www.rentolio.com website. We are, however, committed to protecting your information and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.